Business & Productivity
E-Commerce CRM
Property Capsule now has personalized map solutions for commercial property functionality
Overview
A tailored CRM platform specifically built for e-commerce brands to manage customers, orders, campaigns, and loyalty.
Problem
- Key Features:
Customer segmentation and tagging
Campaign and offer management
Order and return tracking
WhatsApp & email automation
Analytics & engagement heatmaps
- Customer segmentation and tagging
Allows brands to categorize customers based on behavior, purchase history, location, or custom tags—enabling highly targeted communication and personalized engagement strategies.
- Campaign and offer management
Helps marketing teams create, launch, and track promotional campaigns with built-in tools for discounts, limited-time offers, and loyalty point triggers—driving conversions and repeat purchases.
- Order and return tracking
Provides a centralized view of all customer orders, shipping status, and return workflows, helping support teams resolve issues quickly and maintain customer satisfaction.
- WhatsApp & email automation
Automates order updates, abandoned cart reminders, and promotional messages via WhatsApp and email—ensuring timely and relevant outreach without manual intervention.
- Analytics & engagement heatmaps
Delivers actionable insights through visual dashboards and engagement heatmaps, showing how users interact with campaigns and products—fueling data-driven decision-making.
Target Users
E-commerce store owners, marketing teams, and support agents.
Results
✔ 2x repeat customer retention
✔ Seamless post-purchase experience
✔ Automated customer lifecycle managemen
13+
Years in the industry
300+
Projects delivered
500M+
End users impacted
