Business & Productivity
Query Management App
Property Capsule now has personalized map solutions for commercial property functionality
Overview
A powerful internal tool that helps organizations streamline and manage customer inquiries effectively. It enables support teams to track queries from multiple channels, assign responsibility, and monitor resolution timelines.
Problem
- Key Features:
Centralized query tracking
SLA-based task assignments
Role-based dashboards for agents & admins
Email & form integrations
Tagging & search for quick retrieval
- Centralized query tracking
Consolidates inquiries from multiple sources—email, web forms, or support channels—into a single unified dashboard, ensuring no customer query goes unnoticed or unresolved.
- SLA-based task assignments
Automates query distribution based on Service Level Agreements (SLAs), allowing teams to prioritize and assign tasks efficiently while maintaining accountability and response time benchmarks.
- Role-based dashboards for agents & admins
Offers customized dashboards based on user roles—agents see their assigned queries, while admins get insights into overall workload, team performance, and SLA compliance.
- Email & form integrations
Seamlessly integrates with corporate email systems and custom support forms to capture incoming queries instantly and reduce manual entry, improving response speed and accuracy.
- Tagging & search for quick retrieval
Enables fast filtering and lookup of past queries using tags, categories, or keywords—empowering support teams to find relevant cases and ensure consistency in responses.
Target Users
Customer support teams, helpdesk managers, internal operations.
Results
✔ Reduced resolution time by 35%
✔ Improved customer satisfaction (CSAT)
✔ Transparent team accountability
13+
Years in the industry
300+
Projects delivered
500M+
End users impacted
